College of the Mainland’s password management system provides a convenient means for COM students, faculty, and staff to unlock their Active Directory account or reset their Active Directory password (Active Directory accounts are used to authenticate to WebAdvisor, Email, classroom and lab PCs, and COM’s wireless network).

Before you can begin using the password reset tool you must first log in (using your current COM credentials) and provide a cell phone number and an alternative email address.  A temporary one-time password will be sent to your cell phone and/or alternative email address in the event you ever forget your password and need to reset it.

Password Reset Instructions

Getting Started – Registering your Cell Phone and Alternate Email

  1. You can access ‘Account Management’ by going to:
  2. Enter your username.
  3. Enter your current COM password and click Log On.
  4. After entering your username and password information, click your name in the top right corner and chose Edit Profile
  5. Click the link to Change your password now­­­
  6. Enter your current password
  7. Enter a new password making sure to follow the complexity rules listed on the screen.
  8. Next you will be prompted to enter your cell phone number and your cell phone provider (such as Verizon, AT&T, T-Mobile, etc.). Click Continue. ­­­
  9. PortalGuard will send a one-time temporary password via text message to the cell phone number you provided. Upon receipt of the temporary password, enter it and click Continue. Please be careful reading and entering the temporary password. It is case-sensitive and could contain letters and numbers.
  10. If you entered the correct temporary password you will receive the message “End-User Self Service. Self-Service Action Successful”. Click the link “Click here to try to continue logging in.”
  11. You will now be prompted to enter an alternate email address. Please note that this is any email address other than your COM address (such as Gmail, Hotmail, yahoo, etc.). After entering your alternate email, click Continue.
  12. PortalGuard will send a one-time temporary password to your alternate email address. Using a different browser window (or your mobile device) open the email from PortalGuard and enter the temporary password. Again please be careful reading and entering the password.
  13. Upon receiving the message “End-User Self Service. Self-Service Action Successful”, click the link “Click here to try to continue logging in.”
  14. After successfully registering your cell phone and alternative email, you will see the Account Management home page. You can log in any time and update this information as needed. Notice that the cell phone number and alternative email address is displayed. .
  15. Click the Log Out link.

Detailed Directions

Detailed instructions for the password reset tool